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Data Deletion

Use this page as confirmation or reference for deleting Facebook/Instagram data and Convly data associated with your account. Data that can be deleted includes:

  • Instagram connection, Instagram user ID, username, and access token
  • Automation rules, trigger configuration, and message templates
  • Automation activity logs, including comment reply/DM status
  • Dashboard data and basic analytics associated with the account
  • Feedback you submit through Convly
  • Technical cache required to operate the Instagram integration

Deleting Instagram data does not automatically delete your Convly account. If you want to delete your Convly account completely, contact us by email. You can also reconnect your Instagram account anytime from Settings while your Convly account remains active.